Your Cart is Empty

Refund & Return Policy


Thank you so much for your Rosewicks order.  If you are not 100% satisfied with your purchase for whatever reason, we are here to help!

Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

    Refunds (if applicable)

    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

    If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

    Late or missing refunds (if applicable)

    If you haven’t received a refund yet, first check your bank account again.
    Then contact your credit card company, it may take some time before your refund is officially posted.

    Next contact your bank. There is often some processing time before a refund is posted.

    If you’ve done all of this and you still have not received your refund yet, please contact us at Info.rosewicks@gmail.com 

    Sale items (if applicable)

    Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

    Damaged Package

    How we package our products:

    • Shipping/Packing Paper
    • Bubble Wrap
    • crinkle recycled paper

    However, we all are aware that sometimes that packages in transit can often take some hits.

    Since our packages are sent via USPS Priority Mail, they are insured. Although we are not responsible for USPS handling of packages, If you received a damage package or item, please contact us immediately and we will file a claim with USPS to get reimbursed for the shipping and damages.

    Please follow steps below to help us help you:

    • Take photos showing the extent of the damage
    • Email proof of damage to info.rosewicks@gmail.com with your order number

    Sign up for our Newsletter